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Service Design Engineer - Medical Devices

Service Design Engineer - Medical Devices

Our client, a leading medical equipment manufacturer with offices around the world, are seeking to develop their Service Design in house offering by hiring an experienced service design engineer to join their permanent team in Crawley...


The Service Design team aims to improve the customer experience by minimizing the time taken to go live; maximizing uptime; and minimizing life cycle costs.

It does this by ensuring systems are designed to be efficiently installed, maintained and serviced:

  • Use Through Life Cost models to provide trade-off analyses and to support business cases
  • Work closely with product engineers to ensure designs achieve optimal through life costs
  • Define the needs of the Installation and Service Teams using workflows and requirements
  • Liaise closely with product engineers to ensure the needs are satisfied
  • Ensure a smooth deployment of new and upgraded products to the field

What you'll do:

  • Perform the role of Service Design Engineer within new product development projects
  • Consult the Installation and Service Teams on their needs and capture them using workflows and requirements
  • Build and use Through Life Cost Models
  • Participate in product design and safety reviews
  • Develop and validate installation and service procedures.
  • Assist technical authors in the writing of installation and service manuals
  • Define spare parts and installed based tracking requirements
  • Create Service Design plans and provide reports on progress
  • Support the training department in the production of product related technical courses
  • Create and review Field Change Orders to update systems in the field
  • Write and review product handover information
  • Provide high level technical assistance to the Installation and Service Teams for new products
  • Offer on-site assistance when required

What you'll need:

  • HND/HNC Electronic & Electrical/Mechanical engineering or scientific background
  • Experience working in product development environments
  • Exceptional technical, interpersonal and communication skills
  • Good negotiation skills capable of rational, structured and logical thinking.
  • To possess proven mechanical, electrical and computer skills at practical and conceptual levels
  • Excellent customer skills and proactive communicator

For a full consultation, please apply with an up to date CV & contact details.

Due to high volume of applications we are unable to respond to all unsucesful applications. If you do not hear back from us within 7 days we will be happy to store your details in order that you are reviewed for other suitable opportunities.

40000.00 GBP Annual + Plus Competitive Benefits Package

Service Design Engineer - Medical Devices

Crawley, UK

Published on 12 Jul 2019