End User Computer Technician (Service Desk)

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

Ref:JOB6147

Role Outline

Health Partners is one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees.

We are currently seeking a skilled End User Computing (EUC) Technician to join our IT Operations team. This is a home-based role within the UK, offering the flexibility to work remotely while contributing to the smooth and secure operation of our end-user technology environment. In this role, you will be responsible for maintaining and advancing our end-user device infrastructure, ensuring the seamless operation of supporting systems, and safeguarding our data security.

We are looking for someone who is highly diligent, collaborative, and passionate about delivering exceptional technical support and solutions. If you are a motivated team player with the skills and experience outlined below, we'd love to hear from you.

What you'll be doing:

As an End User Computing Technician, your responsibilities will include:

• Providing technical escalation support within the IT Operations team for EUC-related issues.
• Managing the EUC estate, ensuring that operating systems and applications are up-to-date, patched, licensed, and secure.
• Addressing security vulnerabilities within agreed priority timeframes.
• Administering and maintaining the Microsoft Intune environment, including packaging software for deployment and managing AutoPilot for device provisioning.
• Maintaining accurate software and hardware asset catalogues for EUC.
• Developing and overseeing the EUC hardware roadmap, including planning for updates and lifecycle replacements.
• Ensuring all system changes comply with the IT Change Management process.
• Supporting the introduction of new technology applications, ensuring standardisation and best practice during service transitions.
• Maintaining a database of IT security and controls evidence for audit purposes.
• Collaborating with external providers to resolve technical issues when required.
• Creating and updating training manuals and procedures for end users.
• Proactively identifying and implementing process improvements to enhance security, improve efficiency, and reduce costs.
• Developing automation scripts and processes to streamline operational tasks.
• Managing and scheduling regular EUC maintenance tasks (monthly, quarterly, and annual).
• Leading incident root cause analysis and problem resolution for EUC issues.
• Working closely with the IT Service Desk team to identify training opportunities, reduce technical escalations, and alleviate end-user support demands on IT Operations teams.
• Acting within the boundaries of the company's policies to ensure sensitive personal information is protected as required by law, regulatory bodies, ethics, and best practice.
• Acting in alignment with the company's C.O.R.E values: Care, One Team, Relationships, and
• Excellence. Demonstrating compassion, collaboration, and respect in all interactions, fostering strong and meaningful relationships. Taking accountability for your actions, working collaboratively to achieve shared goals, and consistently striving for excellence in delivering value to colleagues, customers, and business partners.

What We Are Looking For

We are seeking a diligent and motivated professional with a strong background in end-user computing to join our IT Operations team. You will have at least three years of experience in a similar role, demonstrating a proven ability to manage and maintain end-user computing technologies effectively. A solid understanding of modern EUC infrastructure concepts, protocols, and best practices is essential, as is the confidence to manage technical environments and resolve complex challenges.

The ideal candidate will have strong expertise in Microsoft Azure, 365, SharePoint, and Intune, with hands-on experience in administering and maintaining these platforms. You will also possess excellent problem-solving, communication, and project management skills, enabling you to collaborate effectively within a team while working independently when required. Familiarity with ISO27001 and Cyber Essentials controls, experience in corporate environments with robust data security requirements (e.g., healthcare, banking, or defence), and ITIL qualifications or relevant Microsoft certifications would be highly desirable.

If you are passionate about delivering exceptional technical support, thrive in dynamic environments, and are proactive in identifying opportunities for improvement, this role offers an excellent opportunity to contribute to a growing organisation.

Hours

The role is full-time 37.5 hours per week.

Location

Home-based - UK only

Remote Working Disclaimer

Please note we are only able to accept applications for those who reside in the UK for this remote vacancy.

Working overseas is not permitted and all applicants must ensure they are able to legally work and reside in the UK during standard working hours.

Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.

If you're ready to make a meaningful impact in the field of health and wellbeing, we'd love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.