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Private Patients Co Ordinator

Private Patients Co Ordinator

Rivers Hospital Sawbridgeworth

To assist the Private Patient Manager to grow self-pay and Private Medically Insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered. This interaction will be across all channels; in person, on the telephone and in writing. To be measured through patient satisfaction, compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.

Essential

  • Marketing and or Sales experience
  • Ability to manage a portfolio of private patients from initial call to discharge
  • Sound Computer skills using the MS Office Suite and Web based reporting
  • Confident in engaging with a variety of people particularly in a high end setting
  • Excellent communication skills both face to face, over the phone and in writing
  • Articulate with the highest standard of personal presentation

Desirable

  • Private healthcare experience
  • Experience of account management
  • Personal Resilience
  • Be positive and even tempered in the workplace
  • Have a positive, proud 'can do' attitude
  • Flexibility and adaptability
  • Personal & Professional Development
  • Act in a professional manner at all times when dealing with internal and external customers
  • Promote the company in a positive manner both internally and externally
  • Demonstrate a good work ethic that includes punctuality, integrity, respect of others and a commitment to professional practice
  • Adhere to Ramsay policies and procedures
  • Be responsible and accountable for own designated responsibilities
  • Participate in the annual Performance Development Review process
  • Undertake training and development in order to retain and improve upon existing skills and build new skills using MS Excel trackers and MS email templates
  • Professionalism
  • Demonstrate honesty, integrity and ethics in the workplace
  • Leadership
  • Take responsibility for guiding and directing other's actions to achieve
  • Ability to arrange and lead on public events ensuring desired outcomes are delivered
  • Communication and
  • Consultation
  • Positively influence others by explaining information and ideas to solicit
  • and engage staff, patients and consultants in what needs to be done
  • Is a clear, logical and persuasive communicator across various
  • Operational Management
  • Dedicated to meeting both internal and external customer expectations and requirements
  • Ability to prioritise and manage key business objectives
  • Business Development
  • Foster relationships with key stakeholders
  • Follow up lost revenue leads
  • Develop and deliver a strategy for increasing revenue generation from self-funding and insured customers

Key Performance Criteria

  • Element Criteria Operational Management
  • Take responsibility for the private patient pathway
  • Act as the primary contact for Private Patients and key stakeholders
  • Facilitate special requests/requirements of private patients
  • Monitor lost activity and conversion rates
  • Monitor continued care planning for Private Patients
  • Provide the information that patients need in order to make an informed decision
  • Attain appointments in line with hospital targets and promotional campaigns
  • Build and maintain excellent relationships with consultants and medical secretaries in order to ensure appointments are converted
  • Ensure all records and reports are maintained and kept up to date
  • Ensure relevant information is forwarded to all interested parties involved in the patient pathway
  • Develop annual programme of consumer events; educational and sales focused with suitable measurement/return on investment as agreed with local GM
  • To assist the central marketing team with the planning and delivery of national campaigns
  • Ensure the NEC and central marketing teams are provided with service, consultant and pricing updates to ensure optimum service delivery
  • Audit Premium Care Service against agreed criteria

Benefits

  • 25 Days Leave + Bank Holidays
  • Buy & Sell Flexi Leave Options
  • Private Pension where Ramsay will match up to 5% after a qualifying period
  • Flexible shift patterns available where possible
  • Enhanced Competitive Parental Leave Policies
  • Private Medical Cover with option to add partner & dependants
  • Life Assurance (Death in Service) x3 base salary
  • Free Training and Development via the Ramsay Academy
  • Free Parking on site (where possible)
  • Subsidised staff restaurant (where possible)
  • Concerts for Carers
  • Employee Assistance Programme
  • Cycle2Work scheme available, in partnership with Halfords
  • The Blue Light Card Scheme

About Us

Situated in Sawbridgeworth on the Essex/Hertfordshire border in beautiful countryside. A sweeping drive through landscape grounds leads you to ample free car parking and our award winning team focused on providing individual care to meet your needs. All of our services are consultant-led and our rigorous vetting procedure ensures that only suitably qualified and experienced surgeons are granted practicing privileges. We are renowned for our friendly and personalised care. In fact majority of our patients would recommend us to family or friends.

Private Patients Co Ordinator

Sawbridgeworth, Hertfordshire
Permanent
no work experience required
High school

Published on 4 Feb 2025

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