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Clinical Duty Manager

About the facility:
HCA Healthcare UK – The world’s largest private acute and complex care hospital group and winners of 'The Best Private Healthcare provider 2016'

The Lister Hospital campus in South-West London has been rated as ‘Outstanding’ by the Care Quality Commission in 2017, which highlights the exceptional care and highest quality of nursing and clinical care provided by our staff at the hospital.

The campus encompasses one of the most famous landmarks in Chelsea, The Lister Hospital located next to Chelsea Bridge; Chelsea Outpatients Centre, a modern and contemporary private diagnostic and treatment facility on the famous Chelsea Kings Road and our private outpatient physiotherapy service and independent private general practice at Chelsea Medical Centre.

Our 57 bedded inpatient service provides a comprehensive range of orthopaedics, acute surgical and medicine treatments to our patients. We specialise in caring for patients who have undergone complex and varied surgery in orthopaedics, gynaecology, dermatology, urology, colorectal, gastroenterology, ophthalmology and reconstructive surgery

Job Description:
As a Clinical Duty Manager, you will provide senior nursing support and advice, ensuring the smooth running of the site, working closely with all clinical and managerial staff to assist in resolving clinical concerns and respond to emergency situations

You will provide clinical leadership and support to clinical colleagues; ensuring high standards of patient care are maintained across the whole site and proactively lead on the daily review of patient flow and unblock and internal delays to help expedite discharges

This role will involve shift rotation so an ability to work night shifts and weekends is essential.

Duties & Responsibilities:
Provide a single point of senior team contact for the management & escalation of all unexpected and untoward events that may occur 24 hours per day, 365 days per year.
Provide clinical leadership and effective clinical advice to nurses, particularly in the absence of senior ward staff. To support non-clinical services
Respond to alarms and call outs as required, this may involve liaising with additional on call teams or external providers
Respond to any calls to the Duty Manager phone and be able to respond to alarms and call outs as required, this may involve liaising with additional on call teams or external service providers.
Ensure Safeguarding standards and procedures are undertaken and adhered to appropriately at all times, acting as a resource for other staff as required.
Identify periods where beds may become over utilized and advise reservations and senior management accordingly
Facilitate unplanned admissions ensuring all appropriate processes are followed Including full completion of admission forms and credit card mandate forms
To support and oversee unplanned admission until a decision is made to admit. The duty manager will have overall responsibility for patients who come in under the rapid referral system.

Skills and Experience:
NMC Registered Nurse
Additional post registration qualification desirable, including management training
Significant nursing experience, preferably within acute clinical settings
Experience within a leadership role
Evidence of post-registration and ongoing professional development

About the individual:

You will be an experienced senior nurse with strong clinical leadership skills and excellent verbal and non-verbal communication skills. You will be able to demonstrate the ability to prioritize and work under pressure when necessary alongside a conscientious attention to detail. You will have a strong problem solving approach within the role and be support to clinical and non-clinical staff.

Clinical Duty Manager


Published on 8 Apr 2020