Imaging Nurse - Bank

Market related
07 Jan 2014
04 Feb 2014
Job Type

The Chiltern and Shelburne Hospitals

BMI Imaging Nurse Specialist

Role Profile


Key Accountabilities:


  • Maintain professional standards in accordance with the Nursing and Midwifery Council Code of Professional Conduct and Standards of Practice
  • Ensure compliance with standards in respect of all legislative requirements (including but not limited to CQC, SHE, DSE, Fire, COSHH, BLS, Manual Handling, Safeguarding Children, Information Security, and Infection Control)
  • Manage complaints and take corrective actions as appropriate


  • Ensure the correct billing of patients
  • Ensure the timely and accurate completion of charge forms, insurance claim forms, patient records and other documents. Ensure all such forms are stored safely and in accordance with Data Protection legislation


  • Help to promote a culture of customer service throughout the Diagnostic Imaging department, and identify areas for improvement as appropriate
  • Maintain relationships with GPs and patient services


  • Build and maintain positive working relationships with consultants


  • Support the training and development of other members of the team, sharing knowledge and best practice and contributing to teaching sessions
  • Participate in departmental meetings
  • Provide support to other managers in the hospital as appropriate
  • Ensure that the requisite mandatory training courses are completed within the required timescales
  • Keep abreast of developments in Interventional Nursing by attending relevant courses and maintaining an up to date personal portfolio

Key Performance Indicators:

  • Patient satisfaction
  • Complaints
  • Clinical quality indicators (e.g. infection rates)
  • CQC reports
  • EBITDA, profit growth and labour efficiency of team

Knowledge / Skills / Qualifications / Personal Attributes:

  • Energetic, proactive and driven to succeed
  • Strong organisational and planning skills, including risk management
  • Results driven, possessing a proven track record of delivering against targets
  • Able to make judgements involving complex facts or situations which require the analysis, interpretation and comparison of a range of options
  • Strong interpersonal skills:
  • Able to communicate clearly with a range of people at differing levels across the hospital, deploying a range of techniques to do this effectively
  • Able to support and develop staff to deliver business goals
  • Must be a Registered General Nurse with at least three years postgraduate general  hospital experience preferably in Diagnostic Imaging
  • Must be Registered with the Nursing and Midwifery Council (NMC)
  • Knowledge of registered body and NMC Codes and guidelines and their implications for practice
  • Knowledge of the Care Standards Act and Care and Quality Commission Requirements

Key Behaviours:

  • Think Customer:

Focuses on the needs of customers, primarily our patients and consultants. Identifies and prioritises the customer's needs. Understands situations from the customer's perspective, and provides solutions, which fit the customer's needs. Focuses on customer service and care and takes a proactive approach to their needs and ownership of their issues.

  • Builds relationships with customers, exceeds their expectations
  • Spends time with customers to build greater understanding of their needs
  • Takes into account the needs presented by the customer
  • Reacts suitably to resolve issues, tracking down information and identifying mutually beneficial solutions
  • Considers situation from customer perspective
  • Treats internal customers as external customers
  • Provides the customer with confidence
  • Removes barriers to good customer service
  • Own Your Part in Deliv