Complex Care Nurse Manager - Hampshire

Location
Hampshire, England
Salary
Plus Benefits
Posted
07 Sep 2016
Closes
05 Oct 2016
Ref
ZACCM22
Contact
Zoe Allen
Nursing Field
Community Care
Function
Manager
Job Type
Permanent

Position - Complex Care Nurse Manager - Hampshire
Ref - ZACCM22
Salary - £40k plus DOE
Hours - Permanent - 3 days increasing to Full Time
Location - 75% out of the office and 25% in the office (East Hampshire)

My client specialises in Live-in, Complex and Paediatric Services and provide care ranging from companionship, support and dementia care for the elderly through to more complex conditions such as cerebral palsy, muscular dystrophy, stroke, spinal injury and other disabling physical and neurological conditions in adults and children.

JOB PURPOSE:
To plan and manage community care services for a given area ensuring services are provided to an excellent standard and delivered in a way that encourages the involvement of clients (service users and their families) to achieve high levels of client satisfaction.

To inspire and motivate staff team to deliver high quality client-focused services while developing team members' skills and capacity to meet clients' needs and creating a culture of continuous improvement.

KEY RELATIONSHIPS:
External: Service users and their families, guardians or advocates; social services and health authority care managers, clinicians and other staff; staff from education, advice and referral agencies; trainers; regulators.

Internal: Nurse/Care Managers, Care Co-ordinators, Recruitment, nursing and care workers, and the senior management team.

CORE RESPONSIBILITIES
Nursing and Care Management
Ensure the delivery, by suitable persons, of the company's care services to an agreed group of clients
Agree personalised client-centred service outcomes, carrying out care assessments and preparing care plans.
Work with client support networks (including families, service commissioners, health and local authority managers) to ensure efficient, 'joined up' services.
Identify opportunities for business development and work towards company sales goals.
Work in partnership with Care Co-ordinators and Recruitment so clients benefit from well planned, appropriate services.

Client Involvement and Consultation
Encourage client engagement with the services including consultation about/ agreement to the Care Plan and staff assignment.
Effectively manage referrals and requests for service. Meet prospective clients and help facilitate service take-up from the earliest safe opportunity; work with hospital, health and local authority staff to prepare homes, systems and stakeholders ready for the provision of the service.
Attend internal and external client reviews, presentations and other meetings.

Staff Management and Development
Motivate and manage own care team, embedding the company's values and behaviours and a culture of 'pride' in their work.
Supervise (6 weekly), support, competency-check and annually appraise all team members.
Maintaining a strong performance-management culture within the nursing and care team; encouraging staff to achieve high levels of clinical expertise and client satisfaction, ensuring agreed targets and quality standards are met
Ensure team members receive appropriate learning and training in the classroom and the field, personalised to meet clients' needs; deliver training where qualified to do so.

Resource and Time Management
It is expected the Nurse Manager will spend 75% of his/her time out of the office and 25% in the office.
The Nurse Manager will work flexible hours to meet the requirements of the job.
Participate in a telephone clinical 'on-call' rota.

CORE COMPETENCIES:
Registered with the Nursing & Midwifery Council as a Adult Nurse with/without additional registrations for other branches.
Proven record of assessing, planning and delivering care and support for children and young people with disabilities or complex medical conditions and of setting and achieving service user- and family-centred outcomes.

KNOWLEDGE AND EXPERIENCE:
Several years' experience working with complex adult care in the community.
experience of planning and risk management of care services for profoundly disabled people living in their own homes.
Good understanding of safeguarding, mental capacity and deprivation of liberty legislation and procedures.
Proven track record in managing community nurses and/or care workers.
Proven track record of working in a multi-disciplinary environment.
Good understanding of the requirements of the Care Quality Commission.

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