Outputs of the Role
Customer and patient training nationally
Enhanced service offerings for customers
Customer and market intelligence
Tasks
· Supporting Gambro and customers in the evaluation and use of the Company’s products and services
· Promoting the Company as a provider of renal replacement therapy across customer contacts
· Keeping customers updated regarding developments in product and/or clinical application to optimise patient treatment
· Contacting the full range of customers and other external stakeholders (e.g. clinical staff & technical personnel) on a regular and frequent basis
· Demonstrating Company products effectively and constructively
· Maintaining up to date customer records
· Seeking, forwarding and utilizing market intelligence
· Providing educational support (study days and teaching packages)
· Be part of the rota for the 24 hours helpline for Acute Care
· Conducting product training for key hospital staff and patients via 1:1 contact, group meetings & presentations
· Attending exhibitions/conferences in order to update clinical knowledge and to represent Gambro
· Assisting the sales representative/territory manager and technician in organising and running machine trials
· Assisting the sales representative/territory manager in the organising, managing and reporting of clinical evaluations of products and services, including prescription process
· Maintaining excellent personal knowledge of the therapy environment, products and their applications
· Providing timely and accurate information that assists in development of the strategic plan
· Liaising and communicating with other Company departments/business units to achieve Company objectives
· Ensuring adherence to relevant Company protocols, Standard Operating Procedures and Nursing & Midwifery Council Code of Conduct
· Maintaining all Company assets in good condition
· Keeping abreast of changes in opinions and relevant specialist therapy area, through contact and knowledge of key opinion leaders.