Position: Registered Manager – Community Healthcare
Salary: Negotiable depending on experience
Location: Merseyside
Hours: Full time, permanent
Package: Salary neg depending on experience, laptop, car, phone, bonus, other bens
PULSE Community Healthcare is a leading provider of Complex Care Services in individuals own homes and within the community. We deliver genuine person centred care, focused on achieving outcomes that really make a difference to peoples lives.
We have en exciting opportunity for a Registered Manager for our new office in Merseyside. As this is a new region for us it is essential that you have strong market knowledge of Merseyside and have proven experience of developing and acquiring business locally along with previous experience of presenting to and selling services into PCT’s / NHS in the local area.
Duties:
Under the direction and guidance of the Head of Community Healthcare, the Registered Manager has responsibility for the activities of the branch. Driving sales and margin growth. Maintaining relationships with existing clients and building new client relationships. Responsible for the day-to-day running of the branch. Ensuring quality assurance for the branch. A ‘hands on’ operational role.
Management of Branch
- Responsibility and accountability for all the running of the branch within boundaries agreed with the Head of Community Healthcare
- Provides effective management and gives advice and guidance to the branch, when and where necessary, provides the example to be followed by others by creating an open, positive and inclusive atmosphere
- Develops effective relationships with key stakeholders both within and outside the business and represents the business to relevant outside bodies, institutions and individuals
- Responsibility for the management of the branch, delegating responsibilities and authority where necessary taking into account the ability of the individual concerned and their development needs. Reviews such delegation at regular intervals ensuring its effectiveness
- Responsible for the Health and Safety of the branch and compliance with the Health and Safety Policies, including risk and work station assessments, accident investigations and reporting, team awareness of health and safety policies through induction and training
- Refers to Head of Community Healthcare for direction and decisions as needed
- Involvement with the recruitment and selection process for the branch
- Timely submission of routine company statistics and reports
Business Development
- Driving sales and margin growth and business development under the guidance of the Head of Community Healthcare
- Keeps up to date with market activity and competitor activity and works with Head of Community Healthcare to respond to them
- Building and maintaining relationships with clients, liaising with the marketing function as appropriate
- Working with the Head of Community Healthcare and clients to define business requirements and effective solutions
- Preparation of tenders, attending and giving presentations where necessary
- Management of candidate recruitment, ensuring numbers of candidates are maintained and increased to agreed levels
Maintains Business
- Interfacing with NHS Managers, Private Sector, and Local Authorities, establishing productive relationships with these key client contacts
- Responsible for implementation of existing contracts and effective account management within agreed service levels
- Identifies challenges and opportunities to current business and works with Head of Community Healthcare to respond to them
People Management
- Ensures people management of the team is compliant with Group HR Policies and Procedures and Employment Legislation
- Responsible for developing knowledge of both self and staff, this includes coaching, training, developing and, appraising performance of their team and identifying training plans and development proposals
- Prioritises own work and that of their team, setting objectives where necessary
- Monitoring of own and teams performance by reviewing objectives
- Responsibility for maintaining staff stability and movement across the branch
- Identifies performance problems and implements corrective action where necessary
- Establish and maintain KPI’s for the branch
- Ensures standards of conduct and performance for the branch are maintained and any deviations from standards are dealt with consistently within the branch
- Acts as the arbiter and mediator in grievance situations and will decide upon disciplinary situations as determined by appropriate policy and procedure referring to the Head of Community Healthcare and Group HR function as necessary
- Holds regular branch meetings and provides team with relevant information to enable them to work effectively
Quality Management
- Ensuring branch’s compliance with quality policies and procedures and legislative requirements and keeping up to date with changes, including a NHS Framework Agreement and Care Standards
- Ensures all candidates cleared for work within the branch meet standard requirements, such as eligibility to work in UK, training, occupational health, CRB, etc
- Preparation of branch for audit by external authorities
Resource Management
- Preparation of targets for the approval of Head of Community Healthcare
- Responsible for reconciliation of branch’s marketing budget
- Cost control – highlighting and taking action on budgetary problems under guidance of Head of Community Healthcare
Information Management
- Ensuring smooth transition of information both in a bottom-up method to the Head of Community Healthcare and/or senior management of the business and a top-down manner to the staff of the team
- Production of management information as and when required
- Production of forecast of sale and costs against budget
Skills / Experience / Qualifications
- Good level of basic education
- Numerate and literate
- Registered with the Care Quality Commission
- General Sales and Management skills
- Experience of managing a branch or equivalent business unit
- Ability to give client presentations to small/large audiences
- Ability to organise and prioritise own and branch’s workload
- Ability to prepare management information
- Experience in a sales environment into NHS / PCT’s / Social Care environment
- Sales management experience
- Proven track record in people management
- Responsibility for quality control
- Experience of management of Profit and Loss accounts
- Experience of working in the healthcare sector
- Exposure within NHS/Public Sector
- Ability to lead, inspire and motivate a team
- Self Motivated and driven, able to work without supervision
- Enthusiastic and committed to business objectives
- Ability to negotiate and influence others
- Intelligent and ability to quickly grasp the ‘big picture’
Company Benefits:
- Competitive basic salary
- 25 days annual leave, increasing with length of service
- Private Medical Insurance
- Salary sacrifice pension scheme
- Life Assurance
- Employee assistance programme
In addition to your core benefits we can also offer you flexible benefits such as:
- Option to buy or sell up to three days annual leave
- Salary Sacrifice Childcare vouchers
- Enhanced healthcare cover
- Enhanced life assurance
If you are interested in applying for this role, please email your cv to Melina.Bolton@pulsejobs.com or call 0161 245 4453